Voice Agent Admin

Buy a phone number

Call-forwarding instructions

Point your existing business line at this agent so real inbound calls are answered by it. Set up forwarding once with your phone carrier — calls to your number then ring through to the agent's number below.

Forward calls to

—

This agent has no phone number yet. Attach one in the Channels tab (or buy one on the Phone numbers page) first.

Forward every call (unconditional)

📱 Mobile (AT&T, T-Mobile, most GSM): dial **21*<number># then call. Cancel with ##21#.
☎️ Verizon / many landlines: dial *72<number> then call. Cancel with *73.

Forward only when busy / unanswered (conditional)

⏳ No answer: **61*<number># (cancel ##61#)
📞 Busy: **67*<number># (cancel ##67#)
🚫 Unreachable: **62*<number># (cancel ##62#)

Replace <number> with the agent's number above (digits only, include the country code, e.g. +1…). Exact codes vary by carrier — if these don't take, set forwarding in your carrier's app or call their support and ask to forward to this number.

All Agents

No agents yet. Create one to get started.

Channels

Phone numbers

Twilio not connected. Add TWILIO_ACCOUNT_SID and TWILIO_AUTH_TOKEN to your .env file and restart the api container.

No numbers yet.

Buy your first number to receive calls.

Home

Dashboard

Recent calls

Last 24h, newest first.

Failing tests

Click to open the agent's editor and fix.

Observability

Calls

Has recording Test runs

No calls yet

Place a call from a web channel or run an api-channel test to see it here. Calls in progress refresh automatically every 10 seconds.

Call

j / k next/prev enter open esc close

Turns

Each turn is a mini distributed trace: caller utterance → VAD/STT/LLM/TTS flame bar → agent response. Click a stage to drill into its raw event payload. Click Why? to see the post-turn supervisor reasoning.

Details

Final state at end of call.

New agent

Unsaved

Identity

How this agent appears in the picker, bundles, and your folders.

Name

Description

Public description shown when callers land on this agent.

Folder

Persona

Who the agent is and how it sounds.

Character

Who the agent IS — personality, identity, behavior.

First message (optional)

Fixed greeting the agent speaks immediately on every call. Pre-rendered + cached on disk per (voice, model, text) tuple, so the caller hears it within ~50 ms — no LLM, no TTS round-trip. Re-cached automatically when you change this field. Leave blank to have the agent wait for the caller to speak first.

Business hours (optional)

Freeform string surfaced as {{businessHoursToday}} in any prompt or tool URL. Use it inside a persona to ground the agent: "If the caller asks about hours, say {{businessHoursToday}}."

Model

Foreground LLM — drives the agent's spoken response. Groq Llama runs on dedicated LPUs and is typically ~500ms faster per turn than gpt-4o-mini at comparable quality. Voice is configured per channel.

Conversation

The scene, the facts, the goal — the per-call context.

Scenario

The situation — what's happening, who's calling, what's the context.

Knowledge Base

Facts the agent knows — company info, product details, FAQs, terms.

Goal

What the agent is trying to achieve in the conversation.

Variables

A webhook the brain calls once at session start. Response keys become {{key}} placeholders you can use in any prompt field, talking point, or tool description.

Method

URL

Headers (JSON, optional)

Body (JSON or string, ignored for GET)

Response

Discovered keys (use as {{key}})

Saved keys from previous test

Test presets

Named mock-CRM values for testing on the web channel. Pick one from the dropdown on /agent/<slug> before clicking Talk; the values become {{key}} placeholders for that call.

No presets yet — add one and pick it from the dropdown on the web channel.

Save the agent first, then configure variables.

Talking points

Things the agent must cover during the call. Each has a coverage condition and optional variable extractions. Coverage + extractions are evaluated by the supervisor in the background — they don't add latency to speech.

Ordered list

Drag to reorder. The agent is told to cover them in this order.

No talking points yet. The agent will rely on the goal alone.

Save the agent first, then add talking points.

Channels

How people reach this agent.

Attached channels

Web links and phone numbers connected to this agent.

No channels yet — pick how people reach this agent.

Save the agent first, then add channels.

Channels (web link, phone, API test) attach after the agent has a slug.

Tools

Functions the agent can invoke mid-call. Each tool runs as a webhook (or a built-in preset).

Attached tools

The LLM picks tools by name + description.

No tools attached yet.

Save the agent first, then add tools.

Tools (presets + custom webhooks) attach after the agent has a slug.

Tests

Synthetic transcripts + assertion DSL. Run on demand to catch regressions.

Save the agent first, then add regression tests.

New test

Name

Mode

Description

Scenario

Expectations

Each row is one assertion. The test passes when every row passes.

Settings

Limits and integrations.

Timeout (seconds)

Max conversation duration. 0 = no limit. Default 300 (5 min).

Webhook URL

Posted-to when a call ends with the full transcript + metadata.

Phone forwarding

How to forward your existing business line to this agent's phone number.

Variables